Shoppers are voicing their frustration after an update resulted in listings displaying inaccurate size information.
This online marketplace has altered its measurement guidelines for female and kids' apparel but did not contact all users about the change.
Digital Channels Backlash
Countless users and merchants are posting online claiming that product pages now present an altered size classification than originally posted because of the remapping.
The company said the new system was more in line with similar services.
The platform has recommended to review their products and adjust the sizing manually if necessary, resulting in member annoyance.
Measurement Approach Modifications
Before the change, the sizes had both numerical and alphabetical indicators, for instance S/8 or M/10.
The new system has a letter and a range such as S/UK 8-10.
In some cases, the sizing has been recategorised - such as a large size was formerly size 12 but now shows as UK 16-18.
Member Experiences
One content creator, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
A different member, located in Scotland, stated items she posted with size 14 tags were showing in the marketplace as measurements 20-22.
"If buyers measuring 20-22 acquire them they will likely be quite upset," she said.
Manual Updates
Another shopper, located in England, stated she felt frustrated by the change as she had to manually change the sizes on "every single listing".
"For me this is particularly frustrating, since I have chronic health issues and Vinted sales have been crucial following partial earnings loss," she stated.
Marketplace Information
The service features exceeding 100 million users, including 18 million in the UK.
It has become a favored option versus similar marketplaces including eBay and Depop.
This isn't the first time where an unanticipated change within the service has received backlash: earlier, the platform withdrew an update concerning shipment methods following member complaints.
